Return Policy

You've purchased a product from our online store and you're not satisfied? Don't worry! The law protects you through the right of withdrawal within 14 days.

What does this mean?
You have 14 calendar days from receiving the product to withdraw from the contract without having to provide a reason. You can return the product and receive a refund, without incurring any costs other than those of delivery.

When does the right of withdrawal apply?
The right of withdrawal applies to most products sold online, except for:

  • Sealed products that cannot be returned due to health or hygiene reasons if the seal has been broken after delivery
  • Digital products that have been downloaded or delivered online
  • Customized products

    How do I exercise my right of withdrawal?
    To exercise your right of withdrawal, you need to notify our store within 14 days of receiving the product. Notification can be done through:

    • Completing the online withdrawal form available on our website
    • Sending a letter by mail to our address
    • Sending an email to our email address

      What happens after I notify the store?
      The store is obliged to refund the amount paid by you within 14 days of receiving the withdrawal notification. Additionally, they must bear the return costs of the product, unless the product cannot be returned by mail.

      Limitation of the right to free return
      Our free return policy is for 14 days. After this period, you will be responsible for the return costs of the product.

      For more information:

      • Consult Emergency Ordinance No. 34/2014 on consumer rights in distance contracts, amending and supplementing certain normative acts
      • Visit the website of the National Authority for Consumer Protection (ANPC): https://www.anpc.ro/

        Recommendations:

        • Carefully read the product description and the terms and conditions of the contract before making an online purchase
        • Ensure that the product you are purchasing matches the description
        • Keep documents proving the purchase (invoice, receipt)

          By following these recommendations, you can enjoy a safe and pleasant online shopping experience.